Eye tests in the UK
and "your glasses are ready"
A sight test, an order, a collection, a recall a year or two later. Patients book from their phone, hear when their glasses are ready, and get reminded when the next test is due.
If this sounds like your optician…
What we hear most from eye clinics and opticians.
"Are my glasses ready yet?"
The same phone call, several times a day.
Recalls
Patients do not notice that two years have passed, and nobody reminds them.
Long and short tests
A full test with imaging is not a quick re-check, but the diary treats them the same.
Contact lens wearers
They need regular aftercare and timely re-orders.
What is different in the UK
From private dental and physio practices in London and Manchester to independent opticians in Leeds, Bristol and Glasgow, missed appointments ("DNAs") are one of the biggest hidden costs.
Recalls
Recall letters are a large postage bill. Email and message recalls go out automatically when the next test is due, with a link to book.
Opening hours
Most practices open Monday to Friday with Saturday mornings, and late evenings on one or two days. Set your hours once and only open times are offered.
Payments
Patients pay at the practice or online by card, Apple Pay or Google Pay. Deposits for new patients are common and cut no-shows.
UK GDPR
Under UK GDPR and the Data Protection Act 2018 you are the controller and we act as processor, with a data processing agreement. The system stores name, contact and appointment only, with no clinical notes unless you ask for them.
Plans
Setup and monthly plans for clinics are on our pricing page, with no contract and two months free on yearly billing.
How it works
From the phone, no calls and no app.
1They pick the test
Sight test, contact lens check, children's test or a re-check.
2They pick a time
Only open slots are shown.
3They hear from you
A reminder before the visit, and a message when their glasses are ready.
And what you see
One dashboard for everything, in Arabic and English.
- Order statusIn the lab, ready, collected, with a message at each step.
- Automatic recallsSent by itself when the next test is due.
- A length for each testLonger tests take their real time in the diary.
- Patient recordsPrevious prescriptions, lenses and notes.
- Several optometristsEach with their own diary.
- Arabic and EnglishFor every patient.
Email reminders included, WhatsApp if you want it
Confirmations and reminders go by email at no extra cost and with no limit. If your patients prefer WhatsApp, messages go from a WhatsApp Business account in your own name through Meta's official platform, billed by Meta to your account.
Patients agree to reminders when they book, and every message has a clear way to opt out.
Try it before you pay
Send us your business name and Instagram, and we set up a working version in its colours and send you the link. If you like it, we carry on. If not, close the link and pay nothing. The final price comes in writing in pounds sterling before launch.
Questions from eye clinics and opticians in the UK
Does it message patients when their glasses are ready?
Yes. Change the order status on the dashboard and the message goes out.
Does it handle recalls?
Yes. After the interval you set from their last test.
Does it suit an optician's shop, not only a clinic?
Yes. Bookings for tests, and orders for glasses and lenses.
Does it work alongside our practice management software?
Yes. Many practices keep their clinical system and use this for online booking and reminders. We can export bookings in a format your team can import.
What does it cost?
Clinic plans are a one-time setup plus a monthly plan, listed in euro on our pricing page, with no commission and no contract. You try a working version in your clinic's name before paying anything.
Do you work with businesses in the UK from Jordan?
Yes. We work online, by email, and you try a working version before paying anything.