Eye tests in the UAE
and "your glasses are ready"
A sight test, an order, a collection, a recall a year or two later. Patients book from their phone, hear when their glasses are ready, and get reminded when the next test is due.
If this sounds like your optician…
What we hear most from eye clinics and opticians.
"Are my glasses ready yet?"
The same phone call, several times a day.
Recalls
Patients do not notice that two years have passed, and nobody reminds them.
Long and short tests
A full test with imaging is not a quick re-check, but the diary treats them the same.
Contact lens wearers
They need regular aftercare and timely re-orders.
What is different in the UAE
From Jumeirah, Al Barsha and Bur Dubai to Khalifa City in Abu Dhabi and Al Nahda in Sharjah, competition between clinics is intense and patients book wherever booking is easiest.
The working week
Since 2022 the government week runs Monday to Friday, and many private businesses followed while others kept the older week. Set your own days and the system follows.
Payments
Payment by card or insurance, and Tabby and Tamara are common for larger dental and aesthetic treatments.
Data protection
Federal Decree-Law No. 45 of 2021 on personal data protection asks for consent and safe handling, and free zones such as DIFC have their own rules. The system keeps the minimum and asks for consent to messages.
How it works
From the phone, no calls and no app.
1They pick the test
Sight test, contact lens check, children's test or a re-check.
2They pick a time
Only open slots are shown.
3They hear from you
A reminder before the visit, and a message when their glasses are ready.
And what you see
One dashboard for everything, in Arabic and English.
- Order statusIn the lab, ready, collected, with a message at each step.
- Automatic recallsSent by itself when the next test is due.
- A length for each testLonger tests take their real time in the diary.
- Patient recordsPrevious prescriptions, lenses and notes.
- Several optometristsEach with their own diary.
- Arabic and EnglishFor every patient.
Official WhatsApp, not your personal number
Messages go out from a WhatsApp Business account in your business's name, through Meta's official WhatsApp Business Platform. No bulk-sending tools, and no risk of the number being banned.
Customers agree to confirmations and reminders when they book, so every message is one they expect.
Try it before you pay
Send us your business name and Instagram, and we set up a working version in its colours and send you the link. If you like it, we carry on. If not, close the link and pay nothing. The final price comes in writing in UAE dirhams before launch.
Questions from eye clinics and opticians in the UAE
Does it message patients when their glasses are ready?
Yes. Change the order status on the dashboard and the message goes out.
Does it handle recalls?
Yes. After the interval you set from their last test.
Does it suit an optician's shop, not only a clinic?
Yes. Bookings for tests, and orders for glasses and lenses.
Does it suit a DHA or DOH licensed clinic?
Booking does not change your licence. It handles appointments and reminders only and stores no clinical information.
What does it cost?
A one-time setup and a flat monthly plan, with no commission on bookings or orders. Once you have tried your version we send the final price in writing in UAE dirhams, and you decide then.
Do you work with businesses in the UAE?
Yes. We work online by message and email, and send you a trial version in your business's name.