From Instagram DMs in the UAE
to a shop people order from
Instead of "price please?" and "send your address" in the messages, customers choose, order and pay from one link, and the order arrives ready to pack.
If this sounds like your shop…
What we hear most from online shops.
"Price in DM"
The same question dozens of times before every sale.
Names and addresses
Copied by hand from chats to the courier.
Stock
Selling something that sold out an hour ago.
Cash on delivery
Orders refused at the door.
What is different in the UAE
Deliveries inside Dubai usually arrive the same day, and in one or two days between emirates.
The working week
Since 2022 the government week runs Monday to Friday, and many private businesses followed while others kept the older week. Set your own days and the system follows.
Payments
Card, Apple Pay, Tabby and Tamara, with cash on delivery still expected.
Data protection
Federal Decree-Law No. 45 of 2021 on personal data protection asks for consent and safe handling, and free zones such as DIFC have their own rules. The system keeps the minimum and asks for consent to messages.
How it works
From the phone, no calls and no app.
1They browse
Photos, sizes and prices.
2They order and pay
Online or on delivery, as you choose.
3They track it
A message when it ships and when it arrives.
And what you see
One dashboard for everything, in Arabic and English.
- Order dashboardNew, packing, out for delivery, done.
- StockSold-out items hide themselves.
- Delivery zonesA fee and time for each.
- Codes and offersFor your own followers.
- No commissionA flat plan, the sales are yours.
- Arabic and EnglishA shop in both.
Try the Bunn roastery shop yourself
Bunn is a sample roastery in Amman: six coffees, a cart, a three-step checkout, a 'my orders' page and an owner's dashboard with today's orders and the roast plan. Order a bag, then follow it on the dashboard.
Official WhatsApp, not your personal number
Messages go out from a WhatsApp Business account in your business's name, through Meta's official WhatsApp Business Platform. No bulk-sending tools, and no risk of the number being banned.
Customers agree to confirmations and reminders when they book, so every message is one they expect.
Try it before you pay
Send us your business name and Instagram, and we set up a working version in its colours and send you the link. If you like it, we carry on. If not, close the link and pay nothing. The final price comes in writing in UAE dirhams before launch.
Questions from online shops in the UAE
Do you take a cut of sales?
No. A flat monthly plan, plus the payment provider's fee if you use one.
Can we keep cash on delivery?
Yes, on its own or alongside card payments.
Does it work with Instagram?
Yes. The shop link in your bio and product links in stories.
Can customers pay in instalments with Tabby or Tamara?
Yes, through your account with them, as an extra option at checkout.
What does it cost?
A one-time setup and a flat monthly plan, with no commission on bookings or orders. Once you have tried your version we send the final price in writing in UAE dirhams, and you decide then.
Do you work with businesses in the UAE?
Yes. We work online by message and email, and send you a trial version in your business's name.