Coffee ready in the UAE
before they arrive
Customers order on the way and collect without queueing. And if you roast, bags of beans can be ordered online and delivered to the door.
If this sounds like your café…
What we hear most from cafés and coffee roasters.
The morning queue
People in a rush before work, and some walk away.
Selling beans beyond the counter
Customers love your coffee and have no easy way to order from home.
Office orders
Twenty coffees in one long message.
Paper loyalty cards
They get lost, and you never learn who your regulars are.
What is different in the UAE
Talabat, Deliveroo, Noon Food and Careem split the delivery market, and commission eats much of the margin. Direct orders keep your regulars.
The working week
Since 2022 the government week runs Monday to Friday, and many private businesses followed while others kept the older week. Set your own days and the system follows.
Payments
Card and Apple Pay lead, with cash on delivery available.
Data protection
Federal Decree-Law No. 45 of 2021 on personal data protection asks for consent and safe handling, and free zones such as DIFC have their own rules. The system keeps the minimum and asks for consent to messages.
How it works
From the phone, no calls and no app.
1They order ahead
Drink, size and extras.
2Collection or delivery
And a pick-up time.
3They skip the queue
A message when it is ready.
And what you see
One dashboard for everything, in Arabic and English.
- Order aheadStraight to the barista.
- A shop for beans and kitBag sizes, grind and delivery.
- Roast planWhat to roast based on orders.
- Office ordersOne group order under the company name.
- LoyaltyThe tenth coffee free, no paper cards.
- Arabic and EnglishA menu in both.
Try the Bunn roastery shop yourself
Bunn is a sample roastery in Amman: six coffees, a cart, a three-step checkout, a 'my orders' page and an owner's dashboard with today's orders and the roast plan. Order a bag, then follow it on the dashboard.
Official WhatsApp, not your personal number
Messages go out from a WhatsApp Business account in your business's name, through Meta's official WhatsApp Business Platform. No bulk-sending tools, and no risk of the number being banned.
Customers agree to confirmations and reminders when they book, so every message is one they expect.
Try it before you pay
Send us your business name and Instagram, and we set up a working version in its colours and send you the link. If you like it, we carry on. If not, close the link and pay nothing. The final price comes in writing in UAE dirhams before launch.
Questions from cafés and coffee roasters in the UAE
Does it suit a small café?
Yes. Start with order-ahead and a simple menu and grow from there.
Can we sell bags of beans online?
Yes. A shop with bag sizes, grind options and delivery.
Do you take a commission?
No. A flat monthly plan.
Does it suit a cloud kitchen with no dining room?
Yes. Menu and delivery orders only, and several brands from one kitchen if you like.
What does it cost?
A one-time setup and a flat monthly plan, with no commission on bookings or orders. Once you have tried your version we send the final price in writing in UAE dirhams, and you decide then.
Do you work with businesses in the UAE?
Yes. We work online by message and email, and send you a trial version in your business's name.